Shipping Terms & Conditions

Ordering
Orders can only be placed through the website and we usually ship within two day of receipt of payment.

Due to the international situation, generated by COVID 19, shipments may take longer than normal for delivery, delays due to the few international connections between the various countries.

All product prices and shipping rates are in euros

Payment
We only accept Paypal payment.

New rules for UK sales

Updating the rules for sales in the UK for after Brexit.
Let’s try to restore shipments to the UK after the CHAOS due to the new customs rules that have forced us to stop until today.
The new rules we will follow are the following:
  • We will be able to ship only via UPS, that will cover our export clearance.
  • If you are CUSTOMER without VAT ID, a minimum amount of purchase is over 135 GBP (in Euro around 165 € depending on exchange rate) for direct orders via the web shop. We’re sorry, but this is the only way to ship to the UK without registering there.
  • We suggest, for direct orders via the web shop, group orders!
However contact us by email for orders of a lower amount …..
Remember that anyway You will still have to pay UK VAT (20%) and all duty fees on your end, if applicable.
Let’s try to start again with this experimental phase …. contact us for any doubt!

 

Shipping & Delivery

For Europe we will use the services of Italian post or UPS.

For the rest of the world we will use Italian post offices with international registered mail

For packages over two kilograms we use a courier, because this solution is cheaper.

If you would prefer an alternative method of delivery this can be arranged (contact us with an email).

Postage Rates

Postal rates will be processed automatically based on the total weight of the items in the cart.

It is always possible to request a personalized quote for the shipping costs of the material, according to your needs.

Examples of shipping costs:

  • For Italy fixed rate for shipping 9,00 Euro
  • For Europe  starting from 4,30 Euro
  • For America, Africa, Asia starting from 12,00 Euro (International registered mail)
  • For Oceania starting from 13,55 Euro (International registered mail)

 

Returns & Replacements

For returns or replacements, please send the item/s back within 10 days of delivery, stating the problem details.

For replacements only, we will refund the postage costs with the new shipment.

 

For any clarification, information, request contact us through the “Contact Us” page